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Frequently Asked Questions

How do you advertise your vacancies?
We advertise on all the major vacancy search engines, including Craigslist, Westside Rentals, Backpage, HotPads, Enormo, Vast, and Google Base, to name a few.

How do you screen prospective residents?
All applicants must complete a standard application to rent, which is then run for credit and eviction history through the major credit bureaus. We also verify employment and rental history through direct contact with both employers and landlords.

Where do my rents go, and how do I get them?
A operating account will be opened for your property at our local FDIC-insured bank. Only funds for your property will be held in this account, including all the monthly rents. Every month a series of reports go out to you along with a check or wire drawn against your operating account. To receive a sample set of monthly reports, please call our office today at (877) 477-7652 or (310) 839-8970

Do you handle maintenance at my properties?
We handle all maintenance issues that come up at your properties pertaining to the residents. All residents are required to put their maintenance requests in writing. We typically respond to maintenance requests within 24-48 hours. You determine the amount of involvement you want to have in the regular maintenance at your property by setting a “cost of repair” dollar amount over which you wish to be contacted.

How do you handle after-hours emergencies?
We have a 24-hour emergency maintenance line for after-hour emergencies at your property. There is ALWAYS someone on call watching over your properties.

Who do I contact with questions about my properties?
As a small family-owned and operated company you will be in direct contact with one of the owners of the company or a property supervisor. We are all intimately involved in the day-to-day management of your properties and are always available to you when you have questions. Please call the office today at (310) 839-8970 or (877) 477-7652 with any questions.